Returns & Shipping

RETURNS

All sales are final, with the exception of expired product. If you receive an expired product with your order, we will exchange the product at no additional cost or refund the amount of the product. Requests must be made by phone (click here for details) within 10 days of when your order leaves our facility.

SHIPPING INFORMATION

*We do not ship or sell products internationally (outside of South Africa).

Tracking numbers are provided in the Shipment Confirmation email for all shipments so you know when to expect your delivery. The nominated delivery services typically deliver within 2-5 working days depending on your location. Delivery times may increase in peak periods such as the Christmas and New Year period.

LEDICA DISTRIBUTION assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.

Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.

LEDICA DISTRIBUTION cannot be held liable for missing or damaged parcel in transit, or any delays caused by the post office or the couriers or any 3rd party.

If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.

All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 working days of receipt and clearance of payment. Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.

All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 working days of receipt and clearance of payment. Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.